Bede – Patient Information Leaflet
Bede is an urgent care inpatient ward based at St Nicholas Hospital in Gosforth, Newcastle. The service is for men over the age of 18 years who are experiencing a relapse or crisis regarding their mental wellbeing and require inpatient admission
This leaflet may not be reproduced in whole or in part, without the permission of Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
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Introduction
This leaflet provides you with information that you will find useful during your stay. If you are not sure about anything in this leaflet please ask a member of staff.
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What is Bede?
Bede is an urgent care inpatient ward based at St Nicholas Hospital in Gosforth, Newcastle.
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Who is it for?
The service is for men over the age of 18 years who are experiencing a relapse or crisis regarding their mental wellbeing and require inpatient admission.
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Why do I need to be here?
Often when people are unwell they need to have a safe place where they can receive support, care and treatment so they can recover as quickly as possible.
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Arriving on Bede
When you arrive you will be welcomed by a member of the care team. They will explain what will happen during your stay and give you information.
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How long will I be here?
The length of stay depends upon your personal needs. The care team will involve you fully in discussion about this.
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What sort of things can I do at Bede?
Depending on your recovery goals, activity will be tailored to support your needs. This may include social and recreational activities, developing new skills and self management.
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Interpreters
Staff can arrange an interpreter if you need one.
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Travel information
Contact Nexus Traveline: Tel: 0871 200 22 33
Website: www.traveline.info/
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What if I have a comment, suggestion, compliment or complaint about the service?
If you want to make a comment, suggestion, compliment or complaint you can:
• talk to the people directly involved in your care
• ask a member of staff for a feedback form, or complete a form on the Trust website www.cntw.nhs.uk (click on the ‘Contact Us’ tab)
• telephone the Complaints Department 0191 245 6672
• email complaints@cntw.nhs.uk Please note that information sent to the Trust via email is sent at your own risk
• We are always looking at ways to improve services. Your feedback allows us to monitor the quality of our services and act upon issues that you bring to our attention.
You can provide feedback in the following ways:
– the quickest way for you to do this is to complete our short online survey at
www.cntw.nhs.uk/poy
– complete a Points of You survey, available from staff. -
For further information contact
Bede
St Nicholas Hospital
Jubilee Road
Gosforth
Newcastle upon Tyne
NE3 3XT
Tel: 0191 223 2050 -
Other formats, references and review
Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.
This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288
Published by the Patient Information Centre
2021 Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref, PIC/469/1121 November 2021 V7
www.cntw.nhs.uk Tel: 0191 246 7288
Review date 2024