Useful contacts for carers – Information Leaflet

Chaplaincy Team
If you would like to speak to a Trust Chaplain or are in need of chaplaincy services, please contact the Chaplaincy Centre on 0191 246 7282. Out of hours, the hospital switchboard 0191 246 6800 can contact the on call chaplain.

Pharmacy Medicines Information Helpline
Tel: 0191 245 6604, Monday-Friday, 9am-5pm
Patients of the Trust and their carers can call with any medication related enquiry. The service is confidential, run by specialist pharmacists and is available

Patient and Carer Involvement Service
St George’s Park, Morpeth, Northumberland, NE61 2NU
Tel: 01670 501 816
Email: [email protected]
The service engages with service users and carers in positively influencing service improvement as well as facilitating meaningful and lasting patient and carer involvement.

Patient Information Centre
St Nicholas Hospital, Jubilee Road, Gosforth, Newcastle, NE3 3XT
Tel: 0191 246 7288
Email: [email protected]
Website
Provides access to a wide range of health and wellbeing resources.

Carers Trust
Website: carers.org
Work to transform the lives of unpaid carers through collaboration, influence, evidence and innovation.

Carers UK
Advice line: 0808 808 7777, Monday-Friday 9am-6pm
Email: [email protected]
Website: www.carersuk.org
Provides information on your rights and how to get help.

The Children’s Society
Tel: 01962 711 511, Monday-Friday 9am-5pm
Email: [email protected]
Website
Offering advice and support for young carers.

Citizens Advice
Advice Line: Tel: 0344 245 1288, Monday-Friday 10am-4pm
Website: www.citizensadvice.org.uk
Provides free, independent and confidential advice. Addresses and phone numbers of your nearest office are available on their website.

The NHS website
Information about conditions, treatments, local services and healthy lives.

Young Carers Alliance
Email: [email protected]
Website
The Young Carers Alliance provides opportunities for collaboration, sharing best practice and a strong, collective voice for young carers.

Carer support services are available based on where you live rather than where the person you care for lives.

Allerdale Council Benefits Support
Tel: 0303 123 1702
Allerdale Council Benefits Support website
Opening times: Monday-Thursday, 8.45am-5pm; Friday 8.45am-4.30pm

Carers Support West Cumbria
Suite 7F, Lakeland Business Park, Lamplugh Road, Cockermouth Cumbria, CA13 0QT
Tel: 01900 821 976
Email: [email protected]
Carers Support West Cumbria website
Provides services to carers in Allerdale and Copeland, including carers assessments, benefits advice, social events and activities.

Carer Support Carlisle and Eden
Penrith Office: The Office, Mardale Road, Penrith, CA11 9EH
Tel: 01768 890 280
Carlisle Office: Moorhouse Courtyard, Warwick–on-Eden, CA4 8PA
Tel: 01228 580 214
Carer Support Carlisle and Eden website
Provides information and advice, carers assessments and support plans. Also deliver activities, trips and other support for young, adult and parent carers.

Carlisle City Council Benefits and Support
Tel: 01228 817 200
Carlisle City Council Benefits and Support website
Opening times: Monday-Thursday, 9am-5pm; Friday, 9am-4pm

Copeland Council Benefits Support
Tel: 01946 598 300
Email: [email protected]
Copeland Council Benefits Support website

Eden District Council Support
Tel: 01768 817 817
Email: [email protected]
Eden District Council Support website
Opening hours: Monday-Thursday 8.45am- 5.15pm; Friday 8.45am-4.45pm

Living Well in Cumbria
‘Living Well in Cumbria’ helps you to connect to support, helps you plan for future care and support and aims to help you to live well in your community.
Living Well in Cumbria website

North Cumbria Recovery College
Tel: 0808 196 1773
Email: [email protected]
North Cumbria Recovery College website

Carers Northumberland
107 and 109 Station Road, Ashington, NE63 8RS
Tel: 01670 320 025
Email: [email protected]
Carers Northumberland website
Opening times: Monday-Friday, 9am-5pm but send a message any time and they will pick it up as soon as they can. Provides advice on services, including opportunities for breaks from caring responsibilities (carers can apply for a small grant from the carer support fund), meeting other carers, skills development, emotional and listening support and emergency planning. Support for carers interested in looking, and getting back into work. Support for young carers aged 5-18 (whole family, 1:1, access to carers breaks, access to Active Northumberland pass).

Escape Family Support
Susan Kennedy Centre, 63 South View, Ashington, Northumberland
NE63 0SF
Head office: 01670 544 055
Helpline: 07702 833 944
Email: [email protected]
Escape Family Support website
Offers a range of services, courses and activities for those affected by a loved ones drugs and alcohol use.

Living Well North Tyneside
Living Well North Tyneside website
Connecting communities with trusted information on services, activities, events and people to support us all to live well locally.

North Tyneside Benefits Line
Tel: 0345 2000 104
North Tyneside Benefits Line website
Opening times: Monday-Thursday, 8.30am-5pm; Friday, 8.30am-4.30pm

North Tyneside Carers Centre
Suite 9, Saville Exchange, Howard Street, North Shields, NE30 1SE
Tel: 0191 643 2298
Fax: 0191 643 2299
Email: [email protected]
North Tyneside Carers Centre website
Opening times: Monday-Wednesday and Friday, 10am-4pm; Thursday, 1pm-4pm. Open until 7pm the fourth Thursday of each month. Provides emotional and practical support for both young and adult carers living in North Tyneside, plus social activities, training and support.

Northumberland Council Benefits Helpline
Tel: 0345 600 6400
Northumberland Council website
Opening times: Monday-Thursday, 8.30am-5pm; Friday, 8.30am-4.30pm

Northumberland Recovery College
Tel: 07866 053 717
Email: [email protected]
Northumberland Recovery College website
The college is open to any adult living in Northumberland who wants to improve their own wellbeing and/or the health and wellbeing of someone they care for or support.

NT Life
North Tyneside Recovery College
The Flat, Meadow Well Connected, Waterville Road, North Shields, NE29 6BA
Tel: 0191 643 2626
Email: [email protected]
NT Life website
Delivered in a safe and friendly community setting, courses and workshops are co-produced and designed by individuals who have lived experience of challenges with their own mental health, and who want to pass on their LIFE learning, skills and knowledge to help others.

PROPS
The Linskill Centre, Linskill Terrace, North Shields, Tyne and Wear, NE30 2AY
Tel: 0191 226 3440 (helpline available daily, 9am-9pm)
PROPS website
PROPS is a specialist service for people whose lives are affected by someone else’s alcohol or drug use. We understand how difficult it can be supporting someone who uses alcohol or drugs. We understand how stressful, worrying, upsetting, and isolating it can be. We offer practical help and emotional support to make life easier for you and your family. Offering a range of one to one support, group support and training and education. We listen, help you to problem solve and develop new skills.

Carers Trust Tyne and Wear
The Old School, Smailes Lane, Highfield, Rowlands Gill, NE39 2DB
Tel: 01207 549 780
Email: [email protected]
Carers Trust Tyne and Wear website
Charity supporting young carers and adult carers for friends or
family members with an illness, disability or addiction in Gateshead.

Gateshead Benefits Support and Advice
Tel: 0191 433 4646
Email: [email protected]
Gateshead Benefits Support and Advice website
Opening times: Monday-Thursday, 8.45am-4.30pm; Friday, 8.45am-4pm

Gateshead Carers Association
John Haswell House, 8-9 Gladstone Terrace, Gateshead, NE8 4DY
Tel: 0191 490 0121
Email: [email protected]
Gateshead Carers Association website
Opening times: Monday-Friday, 9am-4.30pm
Offers one to one confidential carer wellbeing support and weekly wellbeing groups. Work with a wide range of communities, providing a bespoke service for all unpaid, adult carers in Gateshead, many for whom English is not their first language. Online support groups and a telephone interpreting service is also available. Small grants available through Carer Wellbeing Fund to give carers a break and support, as well as short breaks at their holiday home in Cumbria.

InformationNow
InformationNow website
InformationNOW is the information website for people living and working in Newcastle. Helping you stay informed, make choices, plan ahead, be independent and have an excellent quality of life. You can find information, search for local organisations, events and activities near you.

Newcastle Carers
135-139 Shields Road, Newcastle upon Tyne, NE6 1DN
Tel: 0191 275 5060
Email: [email protected]
SMS: 07874 100 043
Newcastle Carers website
Opening times: Monday-Friday, 9am-5pm (out of hours appointments are also available)
Provides information, one-to-one support, opportunities to join carers groups or take part in events and activities, as well as sessions with counsellors and complementary therapists. Also offers training for carers and professionals.

Newcastle Welfare Rights Service
Advice line: 0191 277 2627 Monday-Friday, 9.30am-12 noon,
Email: [email protected]
Newcastle Welfare Rights Service website

Our Gateshead
Our Gateshead website
Discover what’s on your doorstep.

PROPS
Fenham Library and Community Hub, Fenham Hall Drive, Newcastle upon Tyne, NE4 9XD
Tel: 0191 226 3440 (helpline available daily, 9am-9pm)
PROPS website
PROPS is a specialist service for people whose lives are affected by someone else’s alcohol or drug use. We understand how difficult it can be supporting someone who uses alcohol or drugs. We understand how stressful, worrying, upsetting, and isolating it can be. We offer practical help and emotional support to make life easier for you and your family. Offering a range of one to one support, group support and training and education. We listen, help you to problem solve and develop new skills.

ReCoCo – Recovery College Collective
1 Carliol Square, Newcastle upon Tyne, NE1 6UF
Tel: 0191 261 0948
Email: [email protected]
ReCoCo – Recovery College Collective website
The college is a place where service users are able to make connections and develop their knowledge and skills in relation to recovery.

Blissability
34-36 New Green Street, South Shields, NE33 5DL
Tel: 0191 427 1666 (minicom)
Email: [email protected]
Blissability website
Opening times: Monday-Friday 9am-3.30pm
An inclusive, user-led disability organisation offering activities and services to adults and young people living in South Tyneside. Provides Care Act Advocacy Service.

Kind Mind Community
South Tyneside Recovery College
Tel: 0191 217 2935
Email: [email protected]
Kind Mind Community website
Support to help you to focus on your own wellbeing and mental health. Activities take place in hubs around South Tyneside and on Zoom.

Mental Health Carer Support Service South Tyneside
Perth Green Community Association, Inverness Rd, Jarrow, NE32 4AQ
Tel: 0191 217 2934
Email: [email protected]
Mental Health Carer Support Service South Tyneside website
Opening times: Monday-Friday 9am-4.30pm
The Carer Support Service provides emotional and practical support to carers which includes: one to one working, training opportunities, signposting, information and group activities, giving people the chance to gain peer support through regular coffee mornings and social activities, including a men’s group, craft sessions, meals and coach trips.

South Tyneside Adult Carers Service
Salvation Army Building, Wawn Street, South Shields, NE33 4EB
Tel: 0191 406 1531
Email: [email protected]
South Tyneside Adult Carers Service website
Support services for carers including advocacy services, listening ear, social activities, support groups, befriending service, male carers groups and more. Employment, education and training advisor also available.

South Tyneside Young Carers Project
Eco Centra, Windmill Way, Hebburn, NE31 1SR
Tel: 0191 427 2795
Email: [email protected]
South Tyneside Young Carers Project website
Provides support and respite to young carers between the ages of 5-24 years. Staff work closely with local partners and schools to support young carers through a range of services including one to one support, family support and emotional support. We also provide recreational and respite activities including residential short breaks, after school clubs during term time and activities during school holidays.

Sunderland Carers Centre
Thompson Park, Thompson Road, Sunderland, SR5 1SF
Tel: 0191 549 3768
Fax: 0191 549 5095
Email: [email protected]
Sunderland Carers Centre website
Opening times: Monday-Friday, 9am-5pm (out of hours appointments are also available)
Offers confidential advice, information and support service to carers throughout the City of Sunderland (including Houghton-le-Spring, Hetton-le-Hole, Easington Lane and Washington).

Sunderland Recovery College
Fulwell Community Resource Centre, Fulwell Rd, Fulwell
Sunderland, SR6 9QW
Tel: 0191 561 2276
Email: [email protected]
Sunderland Recovery College website
A range of free recovery focused educational courses for people with lived mental health experience, their friends and family.

Sunderland Welfare Rights Service
Tel: 0191 520 5551
Email: [email protected]
Sunderland Welfare Rights Service website
Opening times: Monday-Friday, 8.30am-5pm

Wellbeinginfo
Wellbeinginfo website
An online guide which provides advice and information about how to keep your mind and body healthy. It also contains a list of local services in Sunderland and South Tyneside.

You can talk to a staff member directly or you can contact one of the organisations listed below.

Additional ways to feedback are available at www.cntw.nhs.uk/yourfeedback

Points of You
[email protected]
This is a way of sharing your thoughts on care you received from a service or ward. This could be any type of experience good or bad. You can ask us to let you know what happened with your feedback.

Comments and complaints
Complaints Department, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, St Nicholas Hospital, Gosforth, Newcastle upon Tyne, NE3 3XT
[email protected]
Tel: 0191 245 6672
When you believe something went wrong, let us know. This will give us the opportunity to make sure you or someone else doesn’t have the same experience.

Patient Advice and Liaison Service
Provide confidential advice and support to service users, relatives and carers when you have a concern or query about care.
North of Tyne
Email: [email protected]
Tel: 0800 032 02 02

South of Tyne
Email: [email protected]
Tel: 0800 328 4397

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust has received a two star award for Triangle of Care. The award recognises the Trust’s commitment to ensuring all staff adopt good practice when working with carers and families.

Further information about the content, reference sources or production of this booklet can be obtained from the Patient Information Centre. If you would like to tell us what you think about this leaflet please get in touch.

This information can be made available in a range of formats on request (eg Braille, audio, larger print, BSL, easy read or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288

Published by the Patient Information Centre 2023
Copyright, Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Ref, PIC/381/0623 June 2023 V15
www.cntw.nhs.uk
Tel: 0191 246 7288
Review date 2026